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Workspace Notifications is where admins set the org-wide defaults for every notification channel and type. The settings here act as a ceiling, users can opt out of any notification on their own Notifications page (under User Settings), but they can’t turn on a channel or type that you’ve disabled here.
Open Settings from the Dock (the app bar at the bottom of the screen), then select Notifications under Workspace Settings. This page is visible to admins only. The page is tabbed by channel: In-App and Slack.
The Workspace Notifications page

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How workspace notifications work

Default uses a three-layer precedence model to decide whether a notification reaches a user:
  1. Workspace channel switch: you turn a channel on or off for the entire org. If a channel is off here, no one on the team receives notifications through it, regardless of their personal settings.
  2. Workspace per-type defaults: within each enabled channel you set which notification types are on by default for the org. Users inherit these defaults.
  3. User preferences: each user can adjust their own settings within what the workspace allows. They can turn a type off, but they cannot turn on a channel or type that the workspace has disabled.
The workspace page controls layers 1 and 2. Users manage layer 3 from their own Notifications page.
The workspace page exposes In-App and Slack only. Individual users also see Mail and SMS tabs on their personal Notifications page. Mail and SMS are per-user channels, there are no org-level on/off switches for them here.

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Channel tabs

Select a tab to configure that channel. Each tab has the same structure: a master channel switch at the top, then the list of notification types below it.

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In-App

In-App notifications appear inside the Default product, typically as in-product alerts or banners. Toggle In-app notifications at the top of the tab to enable or disable the entire channel for the workspace.

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Slack

Slack notifications are sent to Slack channels you choose, one per notification type. The Slack tab is only actionable once your workspace Slack integration is connected. If Slack is disconnected, the tab shows a prompt to connect it via Integrations first. Once connected, toggle Slack notifications to enable the channel, then configure each type individually. When a type is enabled on the Slack tab, a Slack channel selector appears inline so you can direct that notification type to a specific Slack channel, for example, route all Workflow errors to #ops-alerts.

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Notification types

Within each channel tab you set which types are on or off by default. The types are grouped by product area.

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Meeting

These notify the meeting host (or assigned rep) when something changes on one of their meetings. Toggle each type on the In-App or Slack tab to enable or disable it org-wide.

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Workflows

Workflow notifications go to all admins in the workspace (not just the user who built the workflow).

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Forms

Form notifications go to all admins in the workspace.

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General

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What users can change

Once you’ve set the workspace defaults, each user can visit their own Notifications page (under User Settings) to adjust their personal preferences. They can turn off any type or channel that the workspace has enabled. They cannot enable a channel you’ve disabled here. On the per-user page, users also see Mail and SMS tabs. Mail requires a valid email on their Profile; SMS requires a valid phone number. Neither of those channels has an org-level switch, users control them entirely from their own settings. The Routing group, which covers Record Assignment, is also per-user only. It appears on each user’s own Notifications page and on the notification settings you open for a member from Users, but not on this page. There is no org-wide default for it.