> ## Documentation Index
> Fetch the complete documentation index at: https://docs.os.default.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Common Forms/Pixel issues and how to resolve them.

## Domain stuck on "Inactive"

A domain stays **Inactive** until Default receives its first event, so start by generating
one — load a page on that domain yourself. If it still doesn't go **Active**:

* Confirm the install snippet is in the `<head>` of every page you expect traffic from —
  see [Set up the Pixel and Forms SDK](/pixel-sdk-setup) for the exact snippet and placement.
* Confirm the public key in the snippet matches the domain you're looking at.
* Check for ad blockers or a content-security policy blocking `pixel.default.com` — try
  loading the page in a private/incognito window with extensions disabled.
* Confirm the page you're testing isn't one the Pixel skips by default. `/login`,
  `/checkout`, `/account` and similar paths are excluded, so testing only on those pages
  produces no events at all. See [Privacy & Data Handling](/forms/privacy).
* Look in browser devtools for a request to `pixel.default.com`. If the script loads but
  the domain stays Inactive, the key is the most likely culprit.

## A form isn't showing up as "Awaiting approval"

* Make sure the domain the form lives on has been added and is **Active** (see above).
* Confirm the form isn't excluded from capture — check the default-excluded paths, a
  `<meta name="default:pixel" content="noform">` tag on the page, and a
  `data-default-ignore` attribute on the form or any element wrapping it. See
  [Privacy & Data Handling](/forms/privacy#turning-capture-off).
* If it's a password-gated page, note that the Pixel treats a bare CMS gate form (Webflow's
  `page`/`pass`/`path`) as a gate, not a lead form. The real form is detected once the
  page is public.
* Visit the page with the form yourself once — detection can take a few minutes to register
  on low-traffic pages.

## Re-copying the install script

You don't need to regenerate anything to get your snippet again — select **Copy Pixel
script** in the **Signals** toolbar to get the exact snippet, with its public key, at any
time.
